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Privacy Policy

What does SpirituaLiving do?

SpirituaLiving provides a marketplace that allows “Seekers” of healing and spiritual services to locate “Guides” to ask questions on the services provided while paying for and scheduling services directly from SpirituaLiving.com. Our marketplace enables the Seekers to search for Guides in their local area while having the peace of mind of only engaging with curated, highly qualified Guides who meet the SpirtuaLiving standards of practice

What information do we collect from you?

By visiting and/or communicating on SpirituaLiving.com, we may collect certain information from you, including but not limited to:
 
Information Seekers provide to SpirituaLiving.com such as:
 

  • Personal Information, such as your name and contact information.

  • Surveys, transcripts and recordings of your communications with Guides, other    seekers and SpirituaLiving employees

  • Information you provide on our community spaces like message boards as well as reviews given on the Guides.

  • Your Payment Information, including credit card number(s) and related billing information.

  • Any personal information, you choose to share through your use of SpirituaLiving.com, such as your medical (physical and/or mental health) information, sexual orientation, etc. Please note that if you do not wish to disclose this information you should not do so.

 
Information Guides provide to SpirituaLiving.com such as:

 

  • Applicable tax forms

  • Automatic information such as your name and contact information

  • Surveys, transcripts and recordings of your communications with Guides other seekers and SpirituaLiving employees

  • Information you provide on our community spaces like message boards as well as reviews given on the Guides.

  • Your Payment Information, including credit card number(s) and related billing information.

  • Any personal information, you choose to share through your use of SpirituaLiving.com, such as your medical (physical and/or mental health)  information, sexual orientation, etc. Please note that if you do not wish to disclose this information you should not do so.

How does SpirituaLiving collect information from you?

We collect information when you sign up to use SpirituaLiving.com and also when you communicate with other seekers and Guides of SpiritaLiving, including but not limited to:
 

  • SpirituaLiving.com registration process

  • Chats

  • Phone Calls

  • Emails

  • Message Boards

  • Reviews

  • Third-party social media platforms

  • Referrals through an affiliate or referral partners, we may receive information from such partners about you.

  • If you sign up as a Guide, SpirituaLiving.com may use a third-party to confirm your     credentials, including relevant licenses and certifications.

-  Please note that if we receive your information from third parties as mentioned            above, the data you provide to such third parties is also subject to the third                  party’s privacy policy.

 

  • In addition, we may collect information through the following methods if you use SpirituaLiving.com or visit SpirituaLiving’s social media pages or other pages located on third-party websites:


-  Communication with SpirituaLiving
-  Request for information, news and other content
-  Technical support request you submit
-  Participation in any SpirituaLiving Promotions.

We may also collect information from our direct interactions with you, publicly available data or data provided by third-party sources, such as marketing opt-in lists.

How does SpirituaLiving use the information it collects about me?

We use the information we collect to provide and improve our services, to deliver information requested by you, (for example in response to technical support requests), to deliver marketing or other materials to you (including through phone calls if you provide your telephone number), or for promotions you may enter into.
 
We process information if you have given consent; if it’s necessary to perform a contract with you or to take steps at your request prior to entering into a contract; if it’s necessary to comply with legal obligations; or if it’s necessary for us or a third-party to pursue a legitimate interest. SpirituaLiving may retain your information for a period of time consistent with the original purpose of collection. For example, SpirituaLiving my retain your information during the time in which you have an account to use the services. We may also retain your information during the period of time needed for SpirituaLiving to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.

Does SpirituaLiving use cookies?

We may use cookies and other identification technologies for record keeping purposes and to enhance your experience on SpirituaLiving.
 
Cookies are small text files stored on a visitor’s web browser and applications. Cookies are often used to make web-browsing easier by performing functions such as saving passwords and maintaining lists of personal preferences regarding the use of the website.

Types of Cookies:

  1. Strictly Necessary Cookies: essential to enable you to browse the SpirituaLiving marketplace and use the available features.

  2. Performance Cookies: collects information about how you use the SpirituaLiving marketplace. For instance, these cookies track which pages you visit most. This data may be used to help optimize SpirituaLiving and make it easier for you to navigate within them. These cookies do not collect information that identifies you;  all information is aggregated and anonymous.

  3. Functionality Cookies: Allows SpirituaLiving to remember choices you make while browsing, such as geographic locations and preferences such as text size and fonts. The information collected by these cookies will not personally identify you.


Other Identification technologies that may be used by SpirituaLiving:
 

  • Pixel tags (also called beacons or pixels) which are small blocks of code installed on ( or called by) a web page or application, which can retrieve certain information about your device and browser, including device type, operating system, browser type and version, website visited, time of visit, referring website, IP address and other similar information.

  • Software Development Kits (also called SKDs) which function like pixels and cookies, but operate in the mobile application context where pixels and cookies cannot always function. The application developer can install pieces of code (the SDK) into the application to collect certain information about user interaction with the application and information about the user device and network information.

Third-party technologies:

SpirituaLiving may use third-party service providers or work with affiliate or referral partners who are authorized to place cookies, pixel tags or similar technologies on the SpirituaLiving with our permission. These technologies help us to compile metrics and analytics (without collecting personally identifiable information) to help improve SpirituaLiving. Third-party cookies and technologies are covered by the third party’s privacy policy.

Your Choice:

Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you typically have the option of setting your browser to refuse cookies. If your browser is set to refuse cookies, it is likely that some of the functionality offered by SpirituaLiving will not be available or will not work as effectively for you.
 
For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org

Do Not Track

Various browsers, including Internet Explorer, Chrome, Firefox, and Safari, currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to websites a user visits about that user’s browser DNT preferences. While SpirituaLiving attempts to honor the DNT instructions received from a user’s browser, SpirituaLiving cannot guarantee that it will always respond to such signals because a common industry standard for DNT has not been adopted. SpirituaLiving will continue to monitor developments around DNT browser technology.

For Legal Reasons

We may share your information if we reasonably believe that it:
(i) is necessary to comply with a legal process (such as court order, subpoena, or search warrant) or other legal requirements of any government authority; (ii) would potentially mitigate our liability in an actual or potential lawsuit; (iii) is necessary to enforce this privacy policy or our Terms of Use or any other agreement in place between you and SpirituaLiving; (iv) is necessary to investigate and prevent unauthorized transactions or other illegal activities; and/or (v) is otherwise necessary or appropriate to protect our rights or property or the rights of any person or entity.
 
To deliver and improve SpirituaLiving we may aggregate information so that it is not personally identifiable and use and share such aggregated information for training and quality assurance purposes and to deliver and improve the SpirituaLiving marketplace.

Third-Party Service Providers

We may share your information when reasonably necessary with third-party service providers used to deliver and make SpirituaLiving marketplace and certain features and functionality available, including but not limited to payment processors, customer contact centers, and a third-party to review SpirituaLiving profiles.

Business Partners

If you accessed SpirituaLiving marketplace as an affiliate or referral partner, we may share your information with such partners to optimize your experience and improve our services.

Affiliates

We may share your information with subsidiaries, parent companies, or other affiliates of the SpirituaLiving corporate group in order to deliver and improve the marketplace.

Other Third-Parties

The cookies section above addresses the information SpirituaLiving or third-parties collect through cookies, pixel tags, SDKs, and similar third-party technologies and how you can control cookies through your web browsers, SpirituaLiving may also disclose your personal information to any third-party with your prior consent.

Third-Party Integrations

From time-to-time, we may partner with other companies to allow SpirituaLiving and its customers to offer integrations with the SpirituaLiving marketplace. If you use one of these integrations, SpirituaLiving may share your data with the third-party partner, receive data about you from the third-party partner, and/or combine third-party partner data about you with information about you that we collect. We do not control how a third-party partner may use your data. Use of your information by the third-party partner there is governed by its privacy policies. If you do not wish for your information to be shared in this way, you may opt not to use such integrations.

How can I review, correct, delete, transfer, or receive a copy of my information or withdraw my consent to process my information?

If you elect to engage in any communication session on SpirituaLiving, it is up to you to decide what, if any, information to provide during such a session. Depending on your request, it may not be possible for us or Guides to fully provide all requested services to you. Nevertheless, if you do not wish to provide certain information, then you should not do so.
 
If you have signed up to receive SpirituaLiving’s marketing or advertising communications, you may, at any time, opt out of receiving further communications by clicking on the opt-out link at the bottom of a marketing or advertising email you receive. You may also contact us at support@spiritualiving.com to opt out or to request changes to your personal information.
 
You may view your communication history on the SpirituaLiving platform by logging in and accessing your account page.
 
You may request to review, correct, delete, transfer or receive a copy of any of the personal information you ‘ve provided to us through SpirituaLiving marketplace or withdraw your consent to SpirituaLiving processing your personal data by contacting us at support@spiritualiving.com, and we will respond within 30 to 45 days. You may generally update your account settings, user profile, and billing information by logging in to your account.
 
If you believe that we have not been able to assist you with your inquiry, and you are located in the European Economic Area, you have the right to file a complaint with the relevant supervisory authority.

How does SpirituaLiving keep my information secure?

We use security measures designed to protect against the loss, misuse and alteration of the information under our control, although data transmission over the internet cannot be guaranteed to be absolutely secure. Your personally identifiable information is encrypted during transmission. In addition, transcripts that we store are maintained and archived on secure, hardened servers that are hosted on highly secure data centers. Access to this data is protected by multiple layers of controls, including firewalls, role-based access controls, authentication mechanisms and monitoring. Data is backed up, and archives are stored off-site in a secure location. You may review your chat history and see transcripts of chats you have engaged in. You are only granted access to the chats you engage in under your profile.

Additional mobile considerations

In addition to the other terms in this policy, if you use our mobile applications or access our mobile optimized websites, we may receive information about your mobile device, including a unique identifier for your device.

SpirituaLiving message boards

Information that you share on SpirituaLiving’s message boards becomes publicly available and therefore may be read, collected, copied and used by other users for any purposes at their discretion. Because this information is publicly available, SpirituaLiving privacy obligations outlined in this privacy policy do not apply to your use of any such message boards.

International data transfers

If you are located outside of the United States, please note that we may transfer your personal data outside your country by origin. By providing or making available your personal data, you consent to that transfer. We will take steps to ensure that your date is subject to appropriate legally recognized data transfer adequacy mechanisms which may include entering into European Commission-approved standard contractual clauses related to transfers of personal information. Any inquiries or complaints regarding our data privacy practices may be directed to support@spiritualiving.com
 
We will respond within a reasonable period of time. You also have the right to file a complaint with the appropriate supervisory authority in your jurisdiction.

Children

SpirituaLiving marketplace is not directed to individuals under 18. If you are under the age of 18, you may not use or register for SpirituaLiving or provide any personal information to us. SpirituaLiving does not knowingly collect personal information from individuals under the age of 18. If you are a parent of an individual under 18 and believe your child has provided personal information to SpirituaLiving, or if you are a California resident under the age of 18 and wish to remove content you have made publicly available, please contact us at support@spiritliving.com, where you may request to exercise your applicable access, rectification, cancellation, and/or objections rights. SpirituaLiving reserves the right to immediately terminate any member account and delete his or her information if it believes the member is under the age of 18.

Miscellaneous

We recommend that you review this privacy policy periodically, as we may update it from time to time. Your use of SpirituaLiving, as applicable, constitutes your consent to the new privacy policy to the fullest extent permitted by law.

We are not responsible for and do not control the privacy practices of any of our customers or any other third party. We encourage you to review the privacy practices of each third-party. We welcome your feedback on our privacy policy. Please send any comments or questions to support@spiritliving.com

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